How do I set up logins for other people?

Create a login for someone you trust so they have access to the Morepork app and web portal.

How do I change my installation address?

Moved house? Make sure we have your most recent address.

How do I change monitoring plans?

Want to change between self monitoring and professional response? Find out how.

How do I change my billing details?

Lost or changed your credit or debit card? Make sure your Morepork account is up to date.

How do I change my email address / username?

Lost access to your old email address? You can change your login name anytime.

Guard callout areas

Interested in having your Morepork professionally monitored? Check your postcode on the list below to see if guard callouts are available where your Morepork is installed.

How do I log into my Morepork account, web portal and app?

Know how to access your Morepork, so you don’t lose access to your home.

Can I change the ownership of my Morepork?

Wanting to resell your Morepork or hand it on to someone else? See here for t&c’s.

What happens if I move house?

Everything you need to know about moving your Morepork.

What is the Professional Response Plan?

Everything you need to know about our Professional Monitoring plan.

How do I set up/change user codes?

You can change existing panel access codes, or add new ones at anytime via the Morepork web portal.

What is the difference between my user code and the installer code?

Your panel has 2 default codes, find out which is which and when to use each of them.

If I have more than one Morepork can I use the same login to access them?

You can set your multiple Morepork accounts up so you can access them from the same login.

How do I run a cell test on my control panel?

Running a cell test on your control panel ensures it is working and helps update any settings from our back end.

How do I change the name of my Morepork?

Want your alerts to be more specific with your system name? See here to update it.

What happens if I forget my password?

Forgotten your Morepork password? Find out how to reset it here.

How do I arm my Morepork panel?

Want to know how to set your Morepork alarm? Find out here.

Morepork app compatibility

Will the Morepork app work on your smartphone? See here for device and operating system specs.

What does the monthly fee cover?

Details on your Morepork subscription and what it includes.

What are user codes and logins?

User codes and logins – granting others access to your Morepork.

How do I cancel my Morepork account?

Contact our Support Team to cancel your Morepork subscription.

How do I create an access code for my smart lock?

Create access codes for your smart lock, unique to users, so you can see who is coming and going from your home.

What happens if there is a false alarm?

Know what to do if you have a false alarm.

What happens if I lose power, WiFi or the mobile network?

Find out how your Morepork works if you lose one or more communications networks.

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