- Make sure you’ve removed the yellow battery pull tab.
- If you can’t see your photos in the gallery, make sure you’ve waited a few minutes and then refresh the page.
- If you are seeing an ‘initialisation error’ in the web portal, contact our Support Team by calling 0800 787 238.
- If you’re having issues pairing your image sensor to your panel, try removing the batteries and putting them back in, while your panel is in auto-learn mode.
- If the LED on the front of the sensor doesn’t flash red when you insert the batteries, try swapping them out for some new ones.
- Make sure the red light is on the back of your panel.
